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AFTER-SALE SERVICE
Our services
Product Quality Assurance
The company promises that all hardware products sold are brand new, unused, and comply with relevant national and industry quality standards.
The product undergoes strict quality inspection before being released for sale, ensuring that customers receive goods without any quality issues.
Warranty period and maintenance services
The company provides different warranty periods for different computer hardware products. The specific warranty period usually refers to the warranty card or corresponding promotional materials on the product packaging box.
During the warranty period, if the product malfunctions due to manufacturing or assembly processes, the company will be responsible for providing free repair or replacement services.
Establish after-sales service centers or designated repair outlets to provide professional maintenance and after-sales support. Customers only need to bring their purchase receipts and products to the after-sales service center to enjoy the corresponding repair services.
Technical support and consulting services
Provide a telephone consultation hotline or online customer service, where customers can inquire about product usage issues and solutions by calling the company's after-sales service hotline or chatting online.
Professional technicians will provide immediate assistance and support to customers, answering any technical questions they may encounter during use.
Spare parts and alternative equipment services
After sales service response time
During product maintenance, in order not to affect the normal use of customers, the company will provide alternative equipment for temporary use by customers.
Establish a spare parts warehouse to ensure timely replacement of faulty components during maintenance and shorten repair time.
The company promises to arrange professional technicians to conduct product maintenance as soon as possible after receiving customer repair requests, and explain the cause of the malfunction and repair plan to the customer.
During the maintenance period, the company will maintain communication with the customer and promptly notify them to collect the product after the maintenance is completed.
After sales service restrictions and exemption clauses
The after-sales service commitment is limited to the repair and replacement of computer hardware products, and does not include faults caused by human damage, accidents, or unauthorized disassembly, repair, or failure to operate according to product instructions.
Customers should carefully read the product manual and keep the purchase voucher and warranty card safe before purchasing the product, so that they can contact the after-sales service department in a timely manner in case of any malfunction.
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